Cigna Healthspring OTC Login: Everything You Need to Know

Cigna Healthspring is a leading healthcare insurance provider in the United States. They offer a range of health insurance plans that cater to different needs and budgets. One of their popular offerings is the Cigna Healthsprings OTC (Over-The-Counter) program, which allows members to purchase eligible health items and products at no cost.

Cigna Healthspring OTC Login: Everything You Need to Know

In this article, we will be focusing on the Cigna Healthspring OTC login process. We’ll dive into what the program entails, how you can register for it, and how you can log in to access your account.

What is the Cigna Healthspring OTC Program?

The Cigna Healthspring OTC program is designed to provide eligible members with easy access to over-the-counter (OTC) health items and products. Members can use their OTC benefit allowance to purchase items such as vitamins, pain relief medication, first aid supplies, and home healthcare products like blood pressure monitors.

The program works on a quarterly basis. Members receive an allowance at the beginning of each quarter that they can use throughout that period. Any unused allowance does not roll over to the next quarter.

To participate in the program, members need to sign up during their enrollment period or confirm their participation during Annual Enrollment Periods (AEP). Once enrolled, members can order items from an online catalog or by calling customer service.

How Do You Register for Cigna Healthspring OTC?

If you are a member of Cigna Healthspring and want to enroll in the OTC program, there are several ways to do so.

  1. Call Customer Service: You can call customer service at 1-866-851-1579 if you have any questions or want assistance with enrolling in the OTC program.
  2. Visit You can also visit the dedicated OTC website and follow the prompts to sign up for the program.

Once you enroll, you will receive an OTC product catalog that outlines eligible items and how much of your allowance each item costs.

How to Log in to Cigna Healthspring OTC Account

Logging in to your Cigna Healthspring OTC account is a straightforward process. Here’s how:

  1. Visit the login page.
  2. Enter your member ID number, which can be found on your insurance card.
  3. Enter your date of birth in the format MM/DD/YYYY.
  4. Click "Sign In."

If you encounter any issues while logging in, contact customer service for assistance.

Understanding Your Cigna Healthspring OTC Account

Once you log in to your Cigna Healthspring OTC account, you can view your benefit allowance and order history. Here are some things to keep in mind when using the program:

  • Benefit Allowance: Your benefit allowance is reloaded at the start of each quarter. Any unused balance does not carry over from one quarter to the next.
  • Eligible Items: The online catalog includes eligible items that you can purchase using your benefit allowance. Be sure to review the catalog before placing an order.
  • Shipping Time: It usually takes 10-14 business days for orders to arrive; therefore it is suggested that members order what they need as early as possible so they have enough time for delivery.
  • Over-the-Limit Purchases: If you exceed your benefit allowance limit, extra expenses will need to be paid by other means besides using their allowances.


The Cigna Healthspring OTC program provides an excellent opportunity for eligible members to access essential health items and products at no cost during the coverage period. Signing up for this program is easy and convenient via your phone or online, and once enrolled it’s easy to access the benefits. Logging in to your account is simple, and checking your orders and benefit allowance is a breeze. Contact customer service for any issues encountered when using the program.


What is Cigna Healthspring OTC Login?

Cigna Healthspring OTC Login is an online platform where members with Cigna-HealthSpring Medicare Advantage plans can purchase over-the-counter (OTC) items.

How do I log in to the Cigna Healthspring OTC website?

You can log in to the Cigna Healthspring OTC website by visiting their official website and entering your username and password.

Can anyone use the Cigna Healthspring OTC Login?

No, only current members of a Cigna-HealthSpring Medicare Advantage plan are eligible to use the OTC login.

What kind of products can I buy through the Cigna Healthspring OTC program?

Members can purchase a variety of health-related products such as vitamins, pain relievers, diabetic supplies, and personal care items through the program.

Are there any restrictions on how much I can spend on OTC products through the Cigna Healthspring program?

Yes, there are limits on how much you can spend per month or quarter depending on your specific plan’s benefits. Be sure to check with your plan before making purchases.

How long does it take for my order of OTC products to arrive after I make purchases using the Cigna Healthspring program?

Orders typically take 7-10 business days to arrive after they have been processed and shipped.

What happens if I receive a damaged or incorrect item after ordering from the Cigna Healthspring program?

You should contact customer service immediately so that they may resolve any issues with your order. The contact information for customer service is available on their website or through your member portal.

How often am I allowed to make purchases using the Cigna Healthspring OTC program?

Your purchase frequency may be limited based on your plan’s benefit guidelines. Check with your plan or refer to their website for more information.

Can I return an item that I purchased through the Cigna Healthspring OTC program?

You may return an item within 30 days of receiving it, provided that it remains unopened and in its original packaging.

Is there any cost associated with using the Cigna Healthspring OTC program?

There is no additional cost to use the Cigna HealthSpring OTC program, as long as you have a Medicare Advantage plan with the company.

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